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Job Context
We are on the lookout for a superior CRM specialist to join our team. We’re looking for someone who would be able to collaborate with sales and marketing to identify customer support problems and how to better serve our customers. They need to know how to manage user workshops to understand our customers better. Most importantly, we are looking for someone with an optimistic view who is eager to learn and happy to help others feel good about their purchasing decisions.
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Job Responsibility
Typical duties and responsibilities
- Act as a point-of-resource to other departments in the company relating to customers and the CRM software
- Maximize characteristics and benefits of the CRM system
- Create and interpret data from the software
- Grant user access to the CRM system
- Work with different employees to enhance customer care, sales, and marketing based on the CRM data
- Make sure the CRM’s data is accurate and reliable
- Customize reports from the CRM
- Troubleshoot software errors
- Collaborate with sales and marketing to analyze business trends
- Conduct user workshops
- Create training materials and troubleshooting documents
- Conduct user testing and upgrade CRM system
- Begin CRM initiative by implementing enterprise standards, policies, and procedures
- Stay on top of relevant statistics, including customer retention rate and customer satisfaction
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Educational Requirement
Education and experience
- Bachelor’s degree in computer science, information systems, or another related field
- 2+ years of experience with CRM software
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Experience Requirement
Required skills and qualifications
- Excellent communication skills
- Adaptability
- Customer-driven
- Ability to work with others well
- Proficiency in the CRM software
- Exceptional problem-solving skills
- Detail-oriented
- Ability to resolve technical CRM issues
- Great organization skills
- Leadership skills
- High self-management
- Analytical mindset
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Additional Requirement
Preferred qualifications
- Willingness to continue to learn how to navigate different programs and resources
- Previous experience in sales or marketing
- High tenacity
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Others Benefits
Great Incentive Structure..
Medical Benefits..
Travelling Expenses & More on Performance..
Jobs Information
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Company Name
GO EXPERTS IT SOLUTIONS -
Job Category
Office Management -
Job Position
CRM SPECIALIST -
Job Type
full time -
Salary
18,000 INR to 25,000 INR -
Job Location
Hyderabad -
Deadline
31 Dec 2024